Complaints should, in the first instance, be directed to the Team you have been dealing with and it will then be passed to the Account Manager to manage. The Account Manager will acknowledge your complaint in writing, within two working days of receipt, in line with Templeton LPA’s complaints procedure.

We aim to investigate all complaints within two weeks of receiving them. If our investigations have not been completed within that time, we will write to you to provide you with an update on our progress and advise you of the nature of the delay.